
| Remote application monitoring and performance management We take over the continuous remote diagnostics of your critical applications. We identify problems, share with you the detailed info on the causes of found issues and provide recommendations on the needed improvements. We track application performance, transaction integrity, data consistency, message queue exceeds, server failures. |

| Remote application support We help you to treat a wide spectrum of problems and incidents, manage modifications (from minor enhancements to app changes) and configurations, and advise you on beneficial app optimization activities to address new evolving needs. |

| Help Desk Our 24/7 help desk can become a single point of contact for application users, the help desk agents will receive all inbound service requests and incident reports through any preferred communication channel (e-mail, phone, chat, a ticket management system, and more) and: - Provide info about applications and their usage.
- Estimate the problem and solve simple cases directly (L1 support) or escalate more serious problems to technical experts (L2/L3 support).
- Create a knowledge base and an FAQ section for users’ self-help.
- Gather users’ feedback for a development team.
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| Design and implementation of the Continuous Delivery (CD) pipeline We design and implement the CD pipeline to connect development, testing and deployment of your application and automate them. This enables you to leverage multiple DevOps/CD values and deliver new app features quickly and efficiently. |